Quick Response
Sample Customized
Small MOQ
After-sale Service
Photo Make
Wide Market
Shiping Service
Third Lab Test

Our Service Service system

Quick answer: Your questions to our products, we will reply immediately, even can't answer at once, we will explain the current situation clearly and provide the exact date of solution

Always report: Customers will be keep informed on every progress of their order’s production, knowing order's condition with time on schedule

Delivery notification: Offer customers detailed date, bill no and ETA after delivery, and remind customers once the goods are going to arrive

After-sale Service

Overview of after sales service
Our company advocates "quality, innovation, service to win" principle, to provide 2-5 year free service for products, services including hardware

Warranty clause
Standard warranty clause：
2-5 years of Led light maintenance；
7 days *8 hours of telephone technical support, 4 hours in response, 7 days *24 hours E-mail technical support;

F.A.Qs
  • Q1:OEM OR ODM accepted?
    A1:Yes,we can do OEM & ODM,logo on the light or package both are available.
  • Q2:What is the warranty for our lamps?
  • Q3: How many days will samples be finished?And how about the mass production?
  • Q4：How can i order ?
  • Q5:Do you support drop shipping? 
    A5:Yes, your drop shipping is available.
  • Q6:Is it OK to print my logo on led light product?
    A6:Yes. Please inform us formally before our production and confirm the design firstly based on mass production after test sample well
  • Q7:How to deal with the faulty?
    A7:Firstly, Our products are produced in strict quality control system and the defective rate will be less  than 0.2%.
    Secondly, during the guarantee period, we will send new lights with new order for small quantity. For  defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.